Customer Service FAQ

 

Shipping & Delivery

A simple way of delivery system suiting your convenience and pretty affordable is set by us. It is a fixed delivery system where we charge $9.90  for any purchase below $100 and anything above $100 has FREE shipping offer.

For shipping overseas we charge $14.90 for product purchase below $200 and anything beyond $200 is free for shipping.


Privacy & Security

At Blush Bras & Lingerie we are very particular about your privacy and keep all your personal information or provided data very discretely only within us. You must be very mch sure that your information is not going to be passed to any third party. Here are some of the security measures followed by us to keep your information safe & secure.

Digital Secure Sockets Layer (SSL) Encryption certificate technology|

  1. Firewall technology.

  2. IP Tracking technology

  3. Our site is developed for accepting orders only from Web browsers permitting IP tracking technology.

  4. Strict limitations of administrative access to our in-house systems

Returns & Replacements

We are always concerned about your happiness and satisfaction. So, in case you do not like the style or do not fit with the site you order or purchased from us and want to go for a return or exchange, we have clear options opened for you. For exchange and returns, please post to the following address or visit our retail stores. Click here for more information on Return & Exchange policy.

Ordering

Payment modes : including paying by yoru Master or Visa credit cards, Paypal and direct bank deposits are available with us for your orderings.

Viewing Orders:  Your tracking number will be emailed to you from us when your order is shipped.

Updating Account Information: Your billing address, contact details, other details and your preferences can be updated by you anytime after login.

Want to be our  Model?

Just send an application with your recent photo and measurements to our email id careers@blushbrasandlingerie.com.au. Luck favors & you could be our model for our coming catalogue or web site.


Privacy Policy:

This privacy policy sets out how Blush Bras and Lingerie uses and protects any information that you give Blush Bras and Lingerie when you use this website. Blush Bras and Lingerie is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Blush Bras and Lingerie may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information 
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at webmaster@blushbrasandlingerie.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


WEBSITE TERMS AND CONDITIONS OF USE

All the images, photographs, artwork, sound & videos along with other text contents used in our site have copyrights & licenses with the name of Blush Bras and Lingerie. Any straight copying, transmitting, publishing or selling of things from our website or using them, for driving self benefits; is strictly punished for we have no tolerance policy for such illegal acts. Blush Bras and Lingerie hold al reserve rights and remedies for its contents & products or product advertisements and any illegal or unnoticed use of its contents, images, prohotograps, videos, logo(s), trademark(s) etc will be written consent from us.


You agree to be bound by the applicable law of Queensland, Australia and fairly agree that any remedies are held in this jurisdiction.  We are not responsible for any compliance with local laws other than in the state of Queensland, Australia and also agree that you are using this web site at your own risk. It is also required that you agree that all local taxes, duties, taxes and additional fees and charges are your own responsibility as we not collect any taxes, customs duties or anything similar.

 

We reserve full rights or modifying the website, modify the offers & promotions or any features present in the site and also have all rights to suspend the operation. We all reserve all rights to modify these Terms & Conditions at any point of the time and accordingly our modified Terms & Conditions will be posted in this section of our website.

We hold all rights to cancel and order and refund money paid without providing any reason. We have also all rights reserved to cancel your membership for any appropriate reason. Please keep a note; all rights which are not expressly granted or conveyed are reserved by Blush Bras and Lingerie.

Blush Bras and Lingerie stands behind all the products it sells and does everything to uphold the Australian (Queensland) Consumer Fair Trading guidelines.  It however does not accept any liability from any party for any direct or indirect consequences of but not limited to fitness or merchantability as to a particular product , loss of product, shipping damage, personal injury, malicious attacks, loss of personal information, credit card fraud, spamming or similar.